Season Ticket Holders: Digital Ticketing in the MLB.com Ballpark App FAQs

Season Ticket Holders: Digital Ticketing in the MLB.com Ballpark App FAQs

Account Linking

  • Do I need an MLB.com account?

    Yes. When you download the MLB.com Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the MLB.com Ballpark app or any twinsbaseball.com webpage from the top navigation bar.

  • Is my MLB.com account the same as my season ticket account?

    No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB.com Ballpark or My Twins Account to manage your tickets.

  • How do I link my season ticket account?

    Go to twinsbaseball.com/MyTwinsAccount. Log in to an existing MLB.com account or create a new MLB.com account. Then, you'll be prompted on a new page to enter your Season Ticket account number and your account zip code. That's it! You'll be taken to your personal Season Ticket Holder account page. The next time you access the MLB.com Ballpark app on your mobile device, log in with this same email address and password and you'll be able to view your tickets and ID card.

  • Why do I need to link my season ticket account?

    Since your MLB.com account and your ticket account are separate, in order for the app to find your tickets and Sweet Spot ID Card, you will have to identify an associated season ticket account.

  • How do I link multiple season ticket accounts?

    After logging in at twinsbaseball.com/MyTwinsAccount, you can easily add all of your Season Ticket Holder accounts under one MLB.com account by clicking on "Add An Account" on the right hand side.

  • I already linked my ticket account and MLB.com account in the MLB.com Ballpark app. Do I need to link them again?

    If you linked your ticket account in the MLB.com Ballpark app, you will be able to access your season tickets but not your Sweet Spot ID Card. To ensure that you can access your Sweet Spot ID Card in the MLB.com Ballpark app, please link your season ticket account at twinsbaseball.com/MyTwinsAccount.

  • I just linked my MLB.com and season ticket accounts. Why aren't my tickets showing up in MLB.com Ballpark?

    First, tap refresh from the Ticket Dashboard to see updated ticket inventory. Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in the home team's team view. The Ticket Dashboard FAQs below have additional information about locating tickets (including which tickets might not appear within the app). If you are still having trouble finding tickets that you think should be accessible within your MLB.com Ballpark app, contact us at sweetspot@twinsbaseball.com or 612-370-4575.

  • I linked my ticket account and MLB.com account in the MLB.com Ballpark app. Why can't I access my Sweet Spot ID Card?

    You must link your twinsbaseball.com/MyTwinsAccount with your MLB.com account in order to access your Sweet Spot ID Card in the MLB.com Ballpark app, even if you have already linked your ticket account in the app. If you continue to have difficulty, please contact your Twins Rep directly, sweetspot@twinsbaseball.com or call 612-370-4575.

  • How do I unlink a ticket account?

    You can unlink any individual ticketing account(s) from your MLB.com account by navigating to the "Account Management" section in the Settings of the MLB.com Ballpark app.

  • What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?

    You can link any email address tied to your ticketing account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your ticket account, contact us at sweetspot@twinsbaseball.com or 612-370-4575.

  • What if I don't receive the confirmation email or my ticket account is not found?

    Make sure that you entered your email address correctly and that it is the address associated with your ticket account. If you still do not receive your notification or your account is not located, please contact us at sweetspot@twinsbaseball.com or 612-370-4575.

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Ticket Dashboard

  • What is the Ticket Dashboard?

    The Ticket Dashboard lets you quickly access and manage your Twins digital tickets in the MLB.com Ballpark app. To locate the Ticket Dashboard, go to your team's (i.e., the home team of any game you have tickets for) section of the MLB.com Ballpark app and look for the "Tickets" tab, next to the "Ballpark" tab.

  • Can I see all my tickets for all teams within the Ticket Dashboard, or just one team at a time?

    You can see your tickets from one home team at a time. If you want to see tickets for a different home team, select "Teams" in the top left of your screen.

  • Where can I see more event details about the game?

    In the "Ballpark" tab, you can find detailed information about that day's event.

  • How can I upgrade my tickets?

    You can upgrade your tickets by tapping the "Upgrade" button. Tickets for the upgrade experience are on a first come-first served basis.

  • What will happen to my tickets if I sell them on StubHub?

    Tickets sold on StubHub will disappear from the Ticket Dashboard once sold.

  • Can I sell my tickets via MLB.com Ballpark app?

    No. You cannot re-sell tickets from the MLB.com Ballpark app. This has to be done on-line through you MyTwins Tickets, or directly on StubHub.

  • How is this feature different from MyTickets Mobile?

    The MLB.com Ballpark app has many similar features compared to MyTickets Mobile, but in the convenience of a mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use. The Minnesota Twins still make MyTickets Mobile available from the app.

  • What if I cannot find any tickets?

    To refresh ticket inventory, tap the "refresh" button in the Ticket Dashboard. Then make sure that you have linked the correct ticket account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). Also check that you are looking for tickets in the correct home team's view of the app. If your Twins tickets were originally forwarded to you by another MLB.com Ballpark user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating digital tickets that you believe should be appearing in your Ticket Dashboard, contact us at sweetspot@twinsbaseball.com or 612-370-4575.

  • Which events and tickets will be displayed?

    The MLB.com Ballpark app displays MLB regular season and Postseason tickets within the team view for each home team. Exhibition, Spring Training, Fan Fests, concerts and other events will not be displayed. Tickets that have been forwarded, exchanged, resold via StubHub or donated via My Twins Tickets will not be displayed.

  • What delivery methods work with MLB.com Ballpark app (ex. Print at Home, Mail or Will Call)?

    No specific delivery method is required to use digital tickets in the MLB.com Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB.com Ballpark (you can also still print tickets at home from My Twins Tickets if you prefer). Digital tickets must be presented within MLB.com Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

  • Do Print at Home tickets need to be printed to view them in the MLB.com Ballpark app?

    No. If tickets were already printed, then the MLB.com Ballpark app will display the existing barcode. If tickets have not already been printed, then the MLB.com Ballpark app will generate a barcode when the tickets are retrieved.

  • When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?

    No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.

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Scan View

  • What is Scan View?

    Scan View is the screen where you can see your ticket including the barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.

  • How do I access the ticket to scan for entry?

    Tap on an individual ticket from the Ticket Dashboard which will present the Scan View. The Section/Row/Seat will be displayed along with the terms and conditions governing your ticket

  • Why is no barcode showing?

    Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should contact us at sweetspot@twinsbaseball.com or 612-370-4575 for assistance.

  • I just forwarded a ticket via the MLB.com Ballpark app. Why do I still see it?

    Your ticket, without the barcode, will remain in your Ticket Dashboard until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

  • Can I use a screenshot of my ticket?

    No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB.com Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

  • Is Apple Wallet supported?

    The MLB.com Ballpark app does not currently support Apple Wallet.

  • What if I cannot see my tickets?

    If you have your correct ticket account linked and are in the correct home team view in the Ticket Dashboard and are still not able to see your tickets, please go to a box office window on a game day or contact us at sweetspot@twinsbaseball.com or 612-370-4575 for assistance.

  • Why won't my ticket barcode scan?

    If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB.com Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within MLB.com Ballpark or My Twins Tickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the MLB.com Ballpark app and MyTickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

  • What if I lose connectivity after I've retrieved my tickets?

    The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.

  • If I access my tickets from the MLB.com Ballpark app, can I still have them printed at a kiosk or will call window?

    Since tickets retrieved within MLB.com Ballpark will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB.com Ballpark on your for entry at the gate. If you are unable to access your ticket, go to a box office window for assistance on game day or you can use My Twins Tickets to print paper tickets ahead of time. If you have any questions, please contact us at sweetspot@twinsbaseball.com or 612-370-4575.

  • What do I do if my mobile device's battery dies?

    You can go to a box office window for assistance. Also, Target Field has phone chargers throughout the concourse.

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Ticket Forwarding

  • What is Ticket Forwarding?

    The MLB.com Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners. Questions about linking accounts or accessing your tickets can be answered above

  • How do I forward a ticket?

    Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method, you can tap "Forward Ticket via Link" which will provide you a unique link to share.

  • How does "Forward Ticket via Link" work?

    A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the forward accept process first will get that ticket. Please treat this link as a ticket!

  • What if I accidentally send the ticket to the wrong email address?

    See "Can I cancel a ticket forward?" below for instructions on cancelling the ticket forward. You can then resend the ticket to the correct email address.

  • How will my recipient know I forwarded tickets?

    If you selected "Forward Ticket," both you (as the sender) and the Recipient will receive an email confirming the action. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive the notification by whatever method you selected for delivering the link.

  • How do I accept a ticket forward?

    You must click "Accept" from the email invitation you received. If you do not already have the MLB.com Ballpark app on your iOS or Android device, you will be prompted to download it.

  • I do not have an iOS or Android device. Can I still accept a ticket forward?

    Yes, you can accept and receive your tickets in a standard web browser. You can then manage and access your tickets via My Twins Tickets.

  • What if the email address where I received the ticket forward is not the same as the email address associated with my MLB.com account?

    The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB.com Ballpark app with your desired MLB.com account.

  • Can I reject a ticket forward?

    Yes, just click, "I do not want to accept this ticket" on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.

  • Can I re-send a ticket forward after accepting it?

    Yes, a ticket can be forwarded to a new recipient from the MLB.com Ballpark app after it has been accepted by the original recipient.

  • Can I cancel a Twins ticket forward?

    Yes, the sender can cancel a ticket forward for Twins' home games any time before the barcode has been scanned. This can be accomplished from the Ticket Dashboard by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Ticket Dashboard. Select the specific Forward then tap "Cancel". The recipient of the ticket you forwarded will be notified. If the ticket is forwarded again and the original sender cancels the forward, the second recipient will be notified and the ticket will disappear from their Ticket Dashboard and/or My Tickets account.

  • Can I cancel a Twins ticket forward after it has been accepted?

    Yes, the original ticket sender can cancel a ticket forward for a Twins home game even after it has been accepted. The sender and recipient will be notified by email of this action and the ticket will disappear from the recipient's (or anyone they forwarded it to) Ticket Dashboard and/or My Tickets account. However, once the ticket has been scanned for entry, the forward cannot be canceled.

  • Can I cancel a Twins ticket forward after it has been accepted and re-sent?

    Yes, the original ticket sender can cancel the forward for a ticket to a Twins home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Ticket Dashboard and/or My Tickets account of whomever the ticket had last been forwarded to.

  • Can I transfer multiple Twins tickets to a single account?

    Yes. Tickets can be forwarded all together from the same event or one ticket at a time.

  • Where can I find the status of all Twins Ticket Forwards?

    You can navigate to the Ticket Forward section of the Ticket Dashboard. There you will find all received and sent ticket forwards for that home team.

  • What if I never received the Ticket Forward email?

    If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at sweetspot@twinsbaseball.com or 612-370-4575.

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Sweet Spot ID Card

  • Where do I go to access my Twins account online?

    Log in at twinsbaseball.com/MyTwinsAccount. If you need assistance with your account information or password, please email sweetspot@twinsbaseball.com, or call the STH hotline at 612-370-4575.

  • I linked my ticket account and MLB.com account in the MLB.com Ballpark app. Why can't I access my Sweet Spot ID Card?

    You must link your twinsbaseball.com/MyTwinsAccount with your MLB.com account in order to access your Sweet Spot ID Card in the MLB.com Ballpark app, even if you have already linked your ticket account in the app. If you continue to have difficulty, please contact your Twins Rep directly, sweetspot@twinsbaseball.com or call 612-370-4575.

  • I lost my Sweet Spot ID card. How do I get a new one?

    Please contact your Twins representative, email sweetspot@twinsbaseball.com or call the STH hotline at 612-370-4575.

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