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Do I need an MLB.com account?
Yes. When you download the MLB.com Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the MLB.com Ballpark app or any twinsbaseball.com webpage from the top navigation bar.
Is my MLB.com account the same as my ticket account?
No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB.com Ballpark or My Twins Tickets to manage your tickets.
How do I locate my ticket account?
Your ticket account is where your Twins tickets are held. You are issued an account number (by mail or email) and typically an email address is associated with that account as well. If you have purchased or managed tickets from the Twins online, you can access your ticket account via twinsbaseball.com/tickets. If you are having trouble locating or accessing your ticket account, please contact us at email@example.com or 1-800-33-TWINS.
Why do I need to link my ticket account?
Since your MLB.com account and your ticket account are separate, in order for the app to find your tickets, you will have to identify an associated ticket account to retrieve your tickets in the app. The app will then link that ticket account to an MLB.com account.
How do I link my ticket account?
Tap the "Link Account" button, then enter the email address tied to your ticket account. We will send an email there to verify you own that email address. Click on the link sent to your email address then your ticketing account will be linked to your MLB.com account.
What if I don't receive the confirmation email or my ticket account is not found?
Make sure that you entered your email address correctly and that it is the address associated with your ticket account. If you still do not receive your notification or your account is not located, please contact us at firstname.lastname@example.org or 1-800-33-TWINS.
I already linked my ticket account and MLB.com account. Do I need to link them again?
No. If you have already linked your ticket account and MLB.com account, the MLB.com Ballpark app will recognize that link and not ask you to link again. This account linking typically occurs when you buy tickets online or when managing your account at My Twins Tickets.
How do I link multiple accounts?
You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.
How do I unlink a ticket account?
You can unlink any individual ticketing account(s) from your MLB.com account by navigating to the "Account Management" section in the Settings of the MLB.com Ballpark app.
What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?
You can link any email address tied to your ticketing account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your ticket account, contact us at email@example.com or 1-800-33-TWINS.
I just linked my MLB.com and ticket accounts. Why aren't my tickets showing up in MLB.com Ballpark?
First, tap refresh from the Ticket Dashboard to see updated ticket inventory. Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in the home team's team view. The Ticket Dashboard FAQs below have additional information about locating tickets (including which tickets might not appear within the app). If you are still having trouble finding tickets that you think should be accessible within your MLB.com Ballpark app, contact us at firstname.lastname@example.org or 1-800-33-TWINS.
What is the Ticket Dashboard?
The Ticket Dashboard lets you quickly access and manage your Twins digital tickets in the MLB.com Ballpark app. To locate the Ticket Dashboard, go to your team's (i.e., the home team of any game you have tickets for) section of the MLB.com Ballpark app and look for the "Tickets" tab, next to the "Ballpark" tab.
Can I see all my tickets for all teams within the Ticket Dashboard, or just one team at a time?
You can see your tickets from one home team at a time. If you want to see tickets for a different home team, select "Teams" in the top left of your screen.
Where can I see more event details about the game?
In the "Ballpark" tab, you can find detailed information about that day's event.
How can I upgrade my tickets?
You can upgrade your tickets by tapping the "Upgrade" button. Tickets for the upgrade experience are on a first come-first served basis.
What will happen to my tickets if I sell them on StubHub?
Tickets sold on StubHub will disappear from the Ticket Dashboard once sold.
Can I sell my tickets via MLB.com Ballpark app?
No. You cannot re-sell tickets from the MLB.com Ballpark app. This has to be done on-line through you MyTwins Tickets, or directly on StubHub.
How is this feature different from MyTickets Mobile?
The MLB.com Ballpark app has many similar features compared to MyTickets Mobile, but in the convenience of a mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use. The Minnesota Twins still make MyTickets Mobile available from the app.
What if I cannot find any tickets?
To refresh ticket inventory, tap the "refresh" button in the Ticket Dashboard. Then make sure that you have linked the correct ticket account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). Also check that you are looking for tickets in the correct home team's view of the app. If your Twins tickets were originally forwarded to you by another MLB.com Ballpark user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating digital tickets that you believe should be appearing in your Ticket Dashboard, contact us at email@example.com or 1-800-33-TWINS.
Which events and tickets will be displayed?
The MLB.com Ballpark app displays MLB regular season and Postseason tickets within the team view for each home team. Exhibition, Spring Training, Fan Fests, concerts and other events will not be displayed. Tickets that have been forwarded, exchanged, resold via StubHub or donated via My Twins Tickets will not be displayed.
What delivery methods work with MLB.com Ballpark app (ex. Print at Home, Mail or Will Call)?
No specific delivery method is required to use digital tickets in the MLB.com Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB.com Ballpark (you can also still print tickets at home from My Twins Tickets if you prefer). Digital tickets must be presented within MLB.com Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
Do Print at Home tickets need to be printed to view them in the MLB.com Ballpark app?
No. If tickets were already printed, then the MLB.com Ballpark app will display the existing barcode. If tickets have not already been printed, then the MLB.com Ballpark app will generate a barcode when the tickets are retrieved.
When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.
What is Scan View?
Scan View is the screen where you can see your ticket including the barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.
How do I access the ticket to scan for entry?
Tap on an individual ticket from the Ticket Dashboard which will present the Scan View. The Section/Row/Seat will be displayed along with the terms and conditions governing your ticket
Why is no barcode showing?
Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should contact us at firstname.lastname@example.org or 1-800-33-TWINS for assistance.
I just forwarded a ticket via the MLB.com Ballpark app. Why do I still see it?
Your ticket, without the barcode, will remain in your Ticket Dashboard until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.
Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB.com Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
Is Apple Wallet supported?
The MLB.com Ballpark app does not currently support Apple Wallett.
What if I cannot see my tickets?
If you have your correct ticket account linked and are in the correct home team view in the Ticket Dashboard and are still not able to see your tickets, please go to a box office window on a game day or contact us at email@example.com or 1-800-33-TWINS for assistance.
Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB.com Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within MLB.com Ballpark or My Twins Tickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the MLB.com Ballpark app and MyTickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
What if I lose connectivity after I've retrieved my tickets?
The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.
If I access my tickets from the MLB.com Ballpark app, can I still have them printed at a kiosk or will call window?
Since tickets retrieved within MLB.com Ballpark will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB.com Ballpark on your for entry at the gate. If you are unable to access your ticket, go to a box office window for assistance on game day or you can use My Twins Tickets to print paper tickets ahead of time. If you have any questions, please contact us at firstname.lastname@example.org or 1-800-33-TWINS.
What do I do if my mobile device's battery dies?
You can go to a box office window for assistance. Also, Target Field has phone chargers throughout the concourse.
What is Ticket Forwarding?
The MLB.com Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners. Questions about linking accounts or accessing your tickets can be answered above
How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method, you can tap "Forward Ticket via Link" which will provide you a unique link to share.
How does "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the forward accept process first will get that ticket. Please treat this link as a ticket!
What if I accidentally send the ticket to the wrong email address?
See "Can I cancel a ticket forward?" below for instructions on cancelling the ticket forward. You can then resend the ticket to the correct email address.
How will my recipient know I forwarded tickets?
If you selected "Forward Ticket," both you (as the sender) and the Recipient will receive an email confirming the action. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive the notification by whatever method you selected for delivering the link.
How do I accept a ticket forward?
You must click "Accept" from the email invitation you received. If you do not already have the MLB.com Ballpark app on your iOS or Android device, you will be prompted to download it.
I do not have an iOS or Android device. Can I still accept a ticket forward?
Yes, you can accept and receive your tickets in a standard web browser. You can then manage and access your tickets via My Twins Tickets.
What if the email address where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB.com Ballpark app with your desired MLB.com account.
Can I reject a ticket forward?
Yes, just click, "I do not want to accept this ticket" on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.
Can I re-send a ticket forward after accepting it?
Yes, a ticket can be forwarded to a new recipient from the MLB.com Ballpark app after it has been accepted by the original recipient.
Can I cancel a Twins ticket forward?
Yes, the sender can cancel a ticket forward for Twins' home games any time before the barcode has been scanned. This can be accomplished from the Ticket Dashboard by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Ticket Dashboard. Select the specific Forward then tap "Cancel". The recipient of the ticket you forwarded will be notified. If the ticket is forwarded again and the original sender cancels the forward, the second recipient will be notified and the ticket will disappear from their Ticket Dashboard and/or My Tickets account.
Can I cancel a Twins ticket forward after it has been accepted?
Yes, the original ticket sender can cancel a ticket forward for a Twins home game even after it has been accepted. The sender and recipient will be notified by email of this action and the ticket will disappear from the recipient's (or anyone they forwarded it to) Ticket Dashboard and/or My Tickets account. However, once the ticket has been scanned for entry, the forward cannot be canceled.
Can I cancel a Twins ticket forward after it has been accepted and re-sent?
Yes, the original ticket sender can cancel the forward for a ticket to a Twins home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Ticket Dashboard and/or My Tickets account of whomever the ticket had last been forwarded to.
Can I transfer multiple Twins tickets to a single account?
Yes. Tickets can be forwarded all together from the same event or one ticket at a time.
Where can I find the status of all Twins Ticket Forwards?
You can navigate to the Ticket Forward section of the Ticket Dashboard. There you will find all received and sent ticket forwards for that home team.
What if I never received the Ticket Forward email?
If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at email@example.com or 1-800-33-TWINS.
You can enter Target Field with your mobile phone by presenting your valid tickets in the free MLB.com Ballpark application for iPhone and Android phones.
When tapping on the "MyTickets" button on the ballpark page, log into the "MyTickets" portal with your MLB.com account. Choose the account, game and ticket, and then the stadium will scan the bar-code for entry.
If you have not already, to Link your MyTickets account to your MLB.com account email address go to the MyTickets > My Account > Link MLB Accounts tab.
If you have an existing registered MLB.com account:
- Enter your registered MLB.com email account and MLB.com password.
- Enter a nickname for your My Tickets account.
- Select the Link MLB.com Account button to associate the accounts.
If you need to create an MLB.com account, then please register your email address with the following steps:
- Enter your email address in the MLB.com email field.
- Enter the password you would like to associate with this account.
- Enter a nickname for this account.
- Select the Create new MLB.com Account.
- How do I gain access to the game using MyTickets Mobile?
- What if no tickets are displayed in the Ticket List?
- What if I can't load MyTickets Mobile on the MLB.com Ballpark application?
- What if the barcode on my device can't be scanned?
- If I have more than one ticket for the game, do I have to present all tickets at the same time?
- What if I lose connectivity after I've retrieved my tickets?
- If I select tickets using MyTickets Mobile can I still print them out at a kiosk?
- If I select tickets using MyTickets Mobile can I still have them printed at a will call window?
- Can I login with my MyTickets account and password or with my MLB.com account and password?
- How do I link my MLB.com account and MyTickets accounts?
- What if I don't have a MyTickets account?
- What if I forgot my MLB.com password?
- What if I have more than one MyTickets account?
- What if I forgot my MLB.com password?
- Which events and tickets will be displayed?
- Will tickets be displayed if they have an active market offer?
- What Methods of Delivery work with MyTickets Mobile?
- Do tickets need to already be printed to view them in MyTickets Mobile?
- When I retrieve a ticket using MyTickets Mobile will it invalidate existing tickets that were previously printed?
Once you have selected the tickets for the game, present the display to the ticket taker at the gate to gain access to the event. In most ballparks as each barcode is scanned, a paper ticket (seat locator slip) may be printed and presented to you as you enter the stadium. Each ticket holder must retain their own paper ticket throughout the game.
Make sure that you have logged in with the correct MyTickets or MLB.com account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office at the ballpark for assistance.
If you are unable to load MyTickets Mobile, then please go to the box office for assistance.
MyTickets Mobile will automatically increase the brightness on iOS phones; for Android phones, set your brightness level to a high setting to improve scanning. The barcode that is displayed within MyTickets Mobile is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.
All active and unrestricted tickets associated with your MyTickets account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via MyTickets Mobile. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they are not scanned for entry.
The data associated with MyTickets Mobile will be saved to a storage area on your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may not be available at the ballpark, we encourage patrons to download their tickets before heading to the game.
Since retrieved tickets will now be considered printed, the tickets will not be available for pickup at a kiosk. Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.
Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.
To login to MyTickets Mobile from within the MLB.com Ballpark app, users may login with their MyTickets account and password, which may be different from their MLB.com account and password. Users may login with their MLB.com credentials if their MLB.com login is linked to their MyTickets account.
Log in to the full My Tickets site with your current My Tickets account number and password. After logging in, select the My Account tab and select the Link MLB Account tab.
If you have an MLB.com account but do not have a My Tickets account, go the full My Tickets site and select Create a New Account. If you do not have an MLB.com account, you will be able to create one after you log in to MyTickets.
A customer can request a new MLB.com account password from the MLB.com Ballpark application "Settings > MLB.com Account" section by tapping on "Forgot password."
Some patrons will have more than one MyTickets account for a specific team. When logging into MyTickets using the MyTickets account name and password, the login will be to a specific MyTickets account. When logging in using MLB.com credentials, it is possible that a patron may have more than one linked MyTickets account. When this occurs, the patron must select the target account to complete the login.
The Event List will display current and future events with active tickets. Tickets that have been Returned, Released, Exchanged, Resold, Transferred, or Donated are not considered active and will not be displayed. If your active tickets are not displayed, or your barcode does not appear in the Ticket View, then please go to the box office for resolution.
A ticket that has an active market offer (pending transfer, pending resale, pending donation) that has not been completed is an active ticket and shall be included in MyTickets Mobile. If the market offer results in a resale, transfer, or donation the ticket shall no longer be considered active.
Any method of delivery can work with MyTickets Mobile. If your active tickets are not displayed, or the barcode does not appear in the Ticket View, then please go to a ticket window for resolution.
No. If tickets were already printed, then MyTickets Mobile will display the existing barcode. If tickets have not already been printed, then MyTickets Mobile will generate a barcode when the tickets are retrieved.
No. If tickets were already printed, then MyTickets Mobile will display the existing barcode.
Purchase tickets wirelessly, anytime, anywhere on your mobile device. twinsbaseball.com mobile ticket purchase is compatible with most Internet-enabled mobile devices* and does not require any additional download.
To order tickets on your mobile device:
- Visit twinsbaseball.com on your mobile device
- Click on the tickets link
- Select the game you would like to attend and click the Buy Tickets
- Purchase tickets via a secure checkout
- Have your tickets emailed to you when you choose Print At Home as your delivery option. You will need access to a printer in order to acquire your tickets.
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